ChatterMill has secured 拢6.2m funding to expand beyond the UK.
The London tech firm鈥檚 deep learning platform collects customer feedback and claims to deliver insight to decision makers while that data is still relevant.
Aggregating data from surveys, reviews, support tickets and social media, the platform mines customer feedback for meaning and sentiment.
The Series A round was led by DN Capital, with participation from Ventech, btov Partners and Silicon Valley Bank.
Several angel investors also participated, including Matt Price, a senior vice president at Zendesk, who will join the start-up鈥檚 board.
鈥淥ur mission is to help every business become truly customer-focused,鈥� said Mikhail Dubov, CEO and co-founder of Chattermill.
鈥淓very decision made at every level of the organisation should be taken with the customer in mind if teams want to win in today鈥檚 experience economy.
鈥淭his isn鈥檛 limited to customer experience departments, but should inform everyone across product, operations, marketing, and the leadership team.鈥�
Transferwise started using Chattermill鈥檚 solution in 2017 when high growth made it impossible for it to keep manually interpreting customer feedback. Since then, Chattermill has been used by over 200 people across multiple teams at Transferwise.
Nilan Peiris, vice president of growth at Transferwise, said: 鈥淐hattermill enables our team to take customer insights deeper than ever before and focus on the key factors that make a difference to our users and drive our growth. I鈥檝e seen first-hand the value a product like Chattermill鈥檚 can add to a company and that鈥檚 why I decided to invest in this round.鈥�
The company will expand its offices in London and Berlin, hiring engineers, data scientists, enterprise sales and marketing experts.