An听础滨-诲谤颈惫别苍听鈥�gig customer experience鈥�听辫濒补迟蹿辞谤尘听has raised听拢7.3 million and will open a base in the US.听
London-headquartered Limitless听allows customer service to be crowdsourced from the gig market, with advisors connected through a secure platform.听
It听announced Series B financing听led by Redline Capital and featuring听new investment from听Genesys听鈥� with whom听it has听entered into听a technology partnership听鈥� as听well as continued participation from听AlbionVC听and Unilever Ventures.听
Genesys听is听a听global leader in cloud customer and contact centre solutions. The two have partnered to combine听Genesys听Cloud with the Limitless听GigCX听辫濒补迟蹿辞谤尘, making it possible for product and technical experts to provide gig customer support.听
The combined solution enables businesses to easily scale resources during busy periods and deliver faster response times 24/7 鈥� a need which has been felt more acutely throughout the听COVID-19听pandemic.听听
The听knowledge and expertise of gig experts train AI algorithms, at no incremental cost,听by suggesting answers to experts on the Limitless听GigCX听辫濒补迟蹿辞谤尘.听
The Series B funding follows on from a nearly $7 million Series A round in 2019. Since its launch by co-founders Roger Beadle and Megan Neale in 2016, Limitless has welcomed a growing list of global customers, including Microsoft, eBay, Unilever and L鈥橭r茅al.听听
鈥淭he听Genesys听investment and partnership marks a significant achievement for Limitless as we continue to expand globally,鈥� said听Roger Beadle, CEO, Limitless.听
鈥�As consumers turn increasingly to digital support channels and products become more complex, businesses need access to more diverse and agile talent pools. By integrating听Genesys听Cloud and the听LimitlessGigCX听辫濒补迟蹿辞谤尘, we offer businesses the opportunity to seamlessly blend call centre agents with their own passionate and knowledgeable gig experts to provide empathetic support, at scale.鈥�听
Olivier Jouve, executive vice president and general manager,听Genesys听Cloud, said:听鈥淭oday, businesses need digital solutions that enable them to meet customers wherever they are in their journeys while providing a memorable, differentiated experience.听听
鈥�By partnering with Limitless, we鈥檙e giving businesses a new way to optimise their contact centre resources while expanding the reach of the overall service experience for their customers.鈥�听