North West tech firm Lokulus has committed 拢3m to a two year growth plan which includes a new office move, innovation budget and product launch roadmap, as well as a recruitment drive that will boost its team by 20%.
Lokulus provides digital customer service solutions designed for the automation of lower skilled tasks. Its clients include Capita, Serco, Matalan, Saga Insurance and Leeds Building Society.
The 19-year-old business, which was formerly known as numero until undergoing a management buyout in June 2019, has recently moved its headquarters to the Glasshouse at Alderley Park, the 拢30m project aimed at digital and tech companies which forms part of Bruntwood SciTech鈥檚 400-acre park.
As well as an office move, the team is also about to launch its first product since the buy-out, Pulse. The SaaS product is designed for businesses looking to enhance digital customer engagement capabilities and enable remote working for their customer service teams.
CEO, Mark Chamberlain, said:鈥淭he past year has enabled us to really cement the foundations of the business and plan for the future and now it鈥檚 our time to accelerate.
“In this strange time, we鈥檙e fortunate that our technology is hugely relevant for businesses who are wanting to enhance the online customer journey and we鈥檙e looking forward to what the future brings. With a new product to launch and a number of innovations in the pipeline, it鈥檚 an exciting time for Lokulus.鈥�