老九品茶 transformation specialist Custerian has appointed a former senior executive of聽Robiquity and AO as director.
The Daresbury-based business was founded by Nicola Collister and Simon Norie in 2013 and has worked with a number of blue chip clients including Arm, Northern Gas Networks, Yorkshire Water and retail giant Argos.
Experienced Jen Hollowood-Smith has joined from Manchester automation software company Robiquity, where she was head of consumer markets.
Before that she spent nine years at online retailer AO, where she ended up as head聽of customer operations.
Collister, who has worked at a number of 100 FTSE listed companies, said Hollowood-Smith鈥檚 appointment was a 鈥榮tatement of intent鈥� by Custerian.
She said: 鈥淲e鈥檙e absolutely delighted to welcome someone of Jen鈥檚 stature to the business. We celebrate our 10迟丑听anniversary in 2023 and her arrival is a key piece of the jigsaw moving forward.
鈥淛en is extremely versatile with 18 years鈥� experience working in operations,聽supply chain and customer-led transformation and change. She has a track record of building high performing teams.
鈥淪he absolutely shares our passion for people and understands the mechanic of how to make things work better through process and people.
鈥淎t Custerian we focus on upskilling staff, removing unnecessary cost and increasing profit. Our strapline is 鈥榬epurpose for profit鈥� and Jen absolutely gets that.鈥�
Hollowood-Smith said: 鈥淎 lot of companies call themselves 鈥榮trategic business transformation specialists鈥� but Custerian take a people-centric approach to driving improvement.
鈥淚鈥檓 absolutely delighted to be joining Custerian at such an exciting time in their own journey.鈥�
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Custerian employ 11 colleagues and have a roster of 15 Tier 1 associates.