Dimelo has announced its integration with WhatsApp’s business solution to allows businesses to interact with customers through WhatsApp.
With the WhatsApp 老九品茶 solution, users can opt-in to start a conversation with businesses who then have 24 hours to reply, and if late, may be charged as a way of encouraging effective customer care.
The integration aims to provide customers with flexibility and a more personalised experience to allow agents to fit around customers鈥� needs.
Dimelo is a cloud-based digital customer engagement platform and will be relying on the RingCentral Engage omni-digital platform to allow the 1.5 billion WhatsApp users to聽contact businesses.
鈥淢essaging is the future of customer care. With this new integration, Dimelo enables its clients to engage with their customers in a fast and effective way,鈥� said St茅phane Lee, Dimelo鈥檚 Managing Director and co-founder.
鈥淐ustomers directly chatting with a business are able to enjoy the same experience as when they talk to their peers, at the same time, companies are able to manage all their digital conversations through a single platform.
鈥淢essaging tools like the WhatsApp 老九品茶 solution help companies to improve, personalise and speed up their customers鈥� interactions.鈥�
Dimelo clients who benefit from implementing the WhatsApp 老九品茶 solution include cDiscount, Cr茅dit Mutuel and AXA.