French tech firm Sopra Steria has been awarded two major government contracts with a combined value of 拢369 million.
The deal with National Savings and Investments (NS&I), the UK鈥檚 government-owned savings bank best known for premium bonds, will see Sopra Steria manage tens of millions of customer contacts each year and a savings book of more than 拢220 billion.聽
The purpose-led digital transformation provider will manage NS&I鈥檚 frontline contact centre to assist customers with digital self-service interactions. Within this, the organisation will provide improved options for those in vulnerable or digitally excluded situations to ensure all customers have appropriate and inclusive access to NS&I services.
Service transition, which begins in spring 2024, will see Sopra Steria responsible for helping deliver vital government schemes through NS&I鈥檚 business-to-business operation, including childcare services, Help to Buy ISAs, Help to Save, the Mortgage Guarantee Scheme, and the Court Funds Office.
鈥淭hese contract wins solidify our position in the financial services market in the UK and reflect our significant investment in the sector,鈥� said John Neilson, CEO. 鈥淲e鈥檙e ideally placed to create an exceptional customer experience for NS&I鈥檚 savers, having delivered many similar contracts, at scale, in both the private and public sectors.
鈥淥ur skilled and experienced teams have worked hard to create a solution that ensures inclusivity and accessibility for all NS&I鈥檚 customers. We鈥檙e looking forward to delivering the transformational change NS&I needs.鈥�
Matthew Smith, NS&I chief operating officer, said: 鈥淲e鈥檝e played a role in our savers鈥� lives for over 160 years and in that time we鈥檝e evolved as customer expectations have changed and the industry has modernised.聽
鈥淪o I am delighted that after a competitive process, the awarding of these packages is another important milestone in our journey to becoming the UK鈥檚 most trusted savings provider.
鈥淥ur transformation programme will significantly improve customers鈥� experience of NS&I providing more flexibility and choice while also improving our efficiency.鈥�
Sopra Steria will also provide essential back-office services for NS&I, including managing the end-to-end internal banking service between NS&I and HM Treasury, HM Revenue and Customs and the Ministry of Justice.