Fast-growing听North West听courier business Proactive Despatch has added a familiar face to its expanding workforce.听
Roy Graham has joined the Widnes-based firm鈥檚 customer services team as the company targets record turnover of 拢2m and boosts its investment in tech.听
Proactive Despatch was founded by managing director Paul Woods in 2008 and now handles more than 1,500 deliveries a month on behalf of more than 250 customers.听
Mr Graham, 38, has spent most of his career working in the print industry, previously holding roles for BHW Print Group; Hobs Reprographics; and PS2 Print.听
The company鈥檚 operations director Craig Hyland said the latest addition to the team was a vital part of the company鈥檚 ongoing growth strategy.听
鈥淲e鈥檙e delighted to attract someone of Roy鈥檚 calibre and his personal values reflect ours as a business,鈥� he said.听
鈥淐ustomer service is our mantra and Roy lives and breathes it. It鈥檚听really important听that every听new recruit听we bring to the business adds something special to the team and Roy certainly does that.听
鈥淎s we grow it鈥檚 more important than ever to invest in our customer services team.听
鈥淲e focus on gross profit rather than turnover but we鈥檙e on course for a record-breaking year on both financial measures but it鈥檚 essential we continue to offer the highest standards of communication to our customers every time.鈥�听
Mr Hyland said the pandemic had accelerated a planned restructure of the business.听
In terms of tech Proactive Despatch has got state-of-the-art booking systems which enable customers to book quickly and it鈥檚 now looking to invest in technology to improve the customer journey even more.听
The same-day courier company now employs 10 people and describes itself as a 鈥渃hauffeur service for parcels and pallets rather than people鈥�.听听
Mr Graham said he was thrilled to have joined Proactive Despatch.听
鈥淚鈥檝e been on the other side of the fence as a customer of Proactive Despatch and I鈥檝e seen their focus on customer experience,鈥� he said. 鈥淚t鈥檚 a brilliant time to be joining Proactive Despatch and it鈥檚 got exciting growth prospects.听
鈥淲hen the opportunity came to work at Proactive Despatch and join an award-winning team it was too good to turn down.鈥�