A leading provider of interaction recording, quality management and analytics has announced an innovative new solution to help organisations comply with General Data Protection Regulation聽(GDPR).
Liquid Voice says the solution will聽be immediately availabile for organisations becoming compliant with the new聽legal framework from the聽EU which comes into effect in May 2018.
It fully integrates into the Liquid Voice platform or can be specified as a stand-alone application for use with any of the market鈥檚 other leading interaction recording brands, providing greater access and control over personal customer data that is captured, processed or stored.
鈥淕DPR will have a significant impact on organisations of every size that store personal customer data and failure to comply with this new regulatory requirement could result in fines of up to 鈧�20 million,鈥� says Chris Berry, managing director of Liquid Voice (UK).
鈥淟iquid Voice is one of the first companies to offer a cost-effective solution that delivers unrivalled access to customer data wherever it is stored.
鈥淚t can be cost-effectively deployed on a monthly subscription basis, which eliminates the need for high upfront capital expenditure.鈥�
The Liquid Voice system enables organisations to quickly accommodate customer requests to identify, access and, if required, delete personal data.
This 鈥榬ight to be forgotten鈥� is a central part of GDPR and can be achieved using the company鈥檚 recently launched Automated Speech Transcription which enables recordings to be searched for any word or phrase in seconds.
Search results, which can include inbound/outbound calls, emails, SMS, instant messaging,聽social media and letters sent to customers, are displayed as text summaries ranked by relevance.
Recordings are automatically transcribed into text making the review process substantially faster than traditional manual scanning processes.
Liquid Voice also provides a solution for organisations using legacy recording platforms that are no longer supported by the manufacturer.
Historical recordings from these old systems can be quickly and easily migrated to a current platform without any data loss.