Customer service innovator Cirrus has been backed by BGF听with a multi-million-pound investment.听
Headquartered听in Surrey,听Cirrus听is听a provider of omnichannel cloud contact centre solutions.听听
Founded in 2013 by Jason Roos,听its听software is used by private and public sector organisations looking to digitalise customer service operations听across听email, video, messaging and social media, in addition to traditional voice.听
The software听aims to听reduce听waiting and issue resolution times, increasing customer satisfaction and drastically reducing costs.听
The business has seen continued growth across the UK and North America, making it one of the leading Contact Centre as a Service platforms.听
CEO听Jason Roos听said: 鈥淏GF was selected as the preferred partner given the flexibility of its funding and its long-term approach to equity-based investments.听听
鈥�We鈥檝e been growing rapidly and as a result of the funding we鈥檙e looking to double down on our sales trajectory, bringing more clients on to the Cirrus platform than ever before, and quickly realising our ambition of becoming the leader in the contact centre market.听
鈥淭he BGF team showed unrivalled expertise, insight and experience in growing disruptive tech businesses and we look forward to working with them on the next phase of our journey.鈥�听
Rahul Satsangi, investor at BGF, who听led the deal alongside Zahir听Kasmani,听said: 鈥淐irrus represents an exciting opportunity to scale a fast growth software business. With a large, unpenetrated market, a strong product offering and impressive channel partnerships we鈥檙e looking forward to partnering with Jason and his team to support Cirrus realise its growth ambitions.鈥�听
NatWest has also provided Cirrus with lending as part of today鈥檚 announcement.听听