A world-leading artificial intelligence company based in Ireland has signed a major deal with Allied Irish Banks.
Dublin-based Boxever was named in the top ten most powerful examples of聽AI in use today, alongside Google, Apple, Tesla, Netflix and Amazon.
The three-year contract with AIB will help drive enhanced personalised experiences for the bank鈥檚 customers.
The partnership reflects Boxever鈥檚 continued growth in the financial services sector having initially targeted the airline industry.
鈥淲hen we originally set up in 2011, we developed our technology to be sector-agnostic,鈥� CEO Dave O鈥橣lanagan told 老九品茶Cloud.
鈥淲e wanted to build a product for everyone but opted to start off selling it into airlines. This was a smart move at the time as it helped us narrow our focus, increased investor confidence and allowed us to build up expertise in a particular sector.鈥�
Boxever counts Emirates, Jetstar, Aer Lingus among its customers. However focusing on industries with complex evolving customer engagement challenges such as financial services will remain a key priority.
鈥淲e never lost sight of our original goal and a few years ago we expanded our target market to other sectors,鈥� added O鈥橣lanagan.
鈥淲e have steadily grown our non-airline customer base and this partnership with AIB reflects our continued growth of our non-airline business.
鈥淐ustomers will notice that digital interactions with AIB will be more ‘joined up’ and intelligent. AIB will be looking to understand customers鈥� priorities and needs and react accordingly, simplifying the options they see in their day to day digital banking experience.
鈥淲hen customers step outside the day-to-day, e.g. because they need a mortgage, they should find the whole process is connected and seamless. From first search, to using mortgage calculators, online application, booking branch appointments – all the way through to drawdown.鈥�
Boxever has raised $30 million raised to date and serves customers, including some of the world鈥檚 biggest companies, in 16 countries.
The company has offices in London and Madrid but is proud to be headquartered in Dublin.
鈥淢yself and our two co-founders happen to be Irish so that had a key role to play in founding our HQ here,鈥� said O鈥橣lanagan.
鈥淒ublin has been a tech hub for a while. There鈥檚 a lot of great talent and that鈥檚 part of why we鈥檝e been so successful here.
鈥淚reland鈥檚 open door policy makes it easy for global talent to come here so that鈥檚 probably attractive to companies as well.
鈥淭here鈥檚 a lot of passionate product talent in Dublin and despite the large number of companies here it remains a relatively tight community, which I feel is the key asset we have here as a tech hub.鈥�