Customer services and technology provider CC33 Global is set to launch a new AI development team comprising up to 20 new positions.聽
The Sheffield-based business was last month acquired by London-based iCXperience Group in a deal which it said would lead to a 拢15m investment in the company and double its turnover.
The move also follows a substantial 拢1m investment into driving innovation in this area of CC33Global鈥檚 operations.
Through its AI development team, the business will create tailored new AI technologies to process its 35 million annual calls.
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The business will create up to 20 new in-house positions, including 10 initial job opportunities for professionals including programmers, software developers, and software architects.聽
鈥淚t鈥檚 great to be kicking off this new chapter in our business journey by bringing in a roster of talented new software developers and software architects to bolster our operations,鈥� said Paul Fletcher, managing director at CC33Global.
鈥淥ur focus on AI technology and software development aims to enhance our agents鈥� experience and complement our service offering. Using AI also offers a way to increase productivity, supporting our new business efforts and future call centre agent recruitment drives.鈥�
Giv Russo, commercial director at CC33, added: 鈥淭his investment into our new AI division underlines our belief in CC33Global鈥檚 growth potential and reflects our vision to improve service quality and efficiency in customer service through technology.鈥�