North East tech firm Advantex Network Solutions has partnered with Middlesbrough FC to improve their communication and ticketing systems.
Advantex recently installed a state-of-the-art call management system which has been deployed across the retail, ticketing and main reception numbers at the Teesside-based club.
This manages calls via an intelligent cloud-based telephony system, allowing the club to reactively and efficiently manage their phone lines 鈥� especially during periods of high volume and demand.
鈥淎s our managed service provider, Advantex give us the peace of mind that we鈥檙e not only in the right hands should something go wrong, but they allow us to focus on our day-to-day roles – ultimately improving the overall efficiency of the business,鈥� said Shauna Robb, head of operations at Middlesbrough FC.
鈥淥n the occasions when we need additional resource or support, they never fail to step up to our requirements. I wouldn鈥檛 hesitate to recommend.鈥�
The partnership has already seen both brands go from strength-to-strength, with Advantex sales & marketing director Steve O鈥機onnell adding: 鈥淭he partnership with Middlesbrough Football Club is one I鈥檓 particularly proud of.
鈥淏eing from the area myself, I grew up supporting the club, so to be working with them decades later is a bit of a dream come true.
鈥淲e鈥檝e worked extremely hard to secure significant growth over the past 12 months, achieving over 拢2 million in sales 鈥� and to add such a prestigious name and local brand like Middlesbrough Football Club as a partner, is just brilliant.
鈥淣ot only does it give us the chance to showcase some of the most innovative technology on the market, we get a great sense of achievement knowing we enable the club to work seamlessly and efficiently, allowing them to focus on what really matters – what happens on the pitch.鈥�