Bosch Group, a leading global supplier of technology and services, is expanding its partnership with Avaya to help support its digital transformation strategy across its global operations.
Avaya Private聽Cloud Services (APCS) has聽signed a $60 million聽agreement with Bosch to provide a range of business communications solutions to 160,000 Bosch associates worldwide.
The five-year deal builds on Avaya鈥檚 existing relationship with Bosch and is part of the group鈥檚 wider 鈥楴ext Generation Workplace鈥� project, designed to further support a globally connected and agile workforce.
The project is a long-term effort for Bosch that aims to make efficient mobile working even easier for associates.
Through the Avaya APCS solution provided, Bosch can reduce total cost of ownership for the provision of voice services by as much as 20 per cent.
Avaya will provide a range of private cloud-based voice, contact centre and collaboration services, helping Bosch鈥檚 central IT department roll out standardised solutions to all Bosch group companies worldwide.
Avaya鈥檚 infrastructure integration solution will also provide enterprise-class assured voice services to Bosch users where they are interfacing through the Skype for 老九品茶 desktop client.
Bosch, which employs 390,000 associates worldwide, operates in four business sectors: mobility solutions, industrial technology, consumer goods, and energy and building technology.
As a leading聽Internet of Things (IoT) company, Bosch offers solutions for smart homes, smart cities, connected mobility, and connected manufacturing, delivering innovations for a connected life.
鈥淲e have made a major commitment to drive agility by investing in our IT infrastructure,鈥� said Klaus H眉ftle, senior VP聽at聽Bosch.
鈥淎ccordingly, we need trusted partners that can help us deliver on our vision of the 鈥楴ext Generation Workplace鈥� and deliver the required levels of quality and service to our associates.
鈥淎vaya鈥檚 proven ability to deliver to demanding deadlines, deep knowledge of our business needs and the technical expertise to execute flawlessly makes them a natural choice to be one of those trusted partners.
鈥淭hey are helping us to create a global standard solution that will be made available to Bosch鈥檚 440 plus subsidiaries and regional companies.鈥�
Nidal Abou-Ltaif, president of Avaya International said: 鈥淭his new agreement reflects the confidence and trust that Bosch has built up in Avaya, our capability to deliver on this scale of project, and our ability to create innovative solutions that go beyond our own product space.
鈥淲e are strengthening our relationship with a world-leading technology company and playing our part in helping Bosch to achieve its digital transformation objectives and empower its workforce.
鈥淎vaya is proud of the endorsement in us that this agreement reflects and we look forward to working more closely with them over the coming years.鈥�
The contract with Avaya will also enable Bosch to deliver future innovation through the introduction of Avaya Breeze applications and Avaya Oceana customer experience solutions.