Capita has launched a new AI training Academy in partnership with tech company Multiverse to deliver AI apprenticeships for more than 100 staff members.
The outsourcing giant said it would be focused on developing a team of AI-literate specialists who can provide ethical counsel in this area.
The training will be delivered by Multiverse to staff members delivering for clients across both its public service and customer experience divisions. Multiverse has trained more than 16,000 apprentices in data and digital skills since 2016.
Each of the Capita employees will undergo a 13-month 鈥楢I for 老九品茶 Value鈥� level-4 apprenticeship programme, which trains people in identifying business value gains that can be achieved through using AI, and how to execute AI projects ethically.
In addition to the establishment of a leading AI-focused taskforce across the business, Capita hopes to reduce manual processes that will improve accuracy and allow colleagues to focus on performance-driving activity that is conducive to greater career satisfaction.聽
The 100-strong team of AI apprentices will also be deployed to unlock new correlative understandings between data and impact and implement a culture of continuous improvement in all areas.聽
Adolfo Hernandez, CEO of Capita, said: 鈥淲e are committed to delivering high-quality customer experiences, driven by passionate and high-skilled employees, and we鈥檙e confident that our AI Academy partnership with Multiverse will allow us to elevate both.
鈥淓very business is looking to step ahead of the AI curve, but ensuring a business does so ethically and responsibly requires people-centred initiatives and knowledge, which we believe will be delivered and deployed with our new apprentices.鈥澛�
The partnership is the latest in a series of new initiatives by Capita to enhance its AI capability, improve its offering in the market, and upskill colleagues in the use of AI technology.聽
Olivia Lory Kay, director of performance and partnering, joined the programme in June.聽
She said: 鈥淚鈥檝e been impressed by the depth and rigour of the programme, which takes a targeted, practical approach to delivering AI for business value with plenty of pivot points to expand thinking and stretch horizons, including my own career development.聽
鈥淲e have some brilliant capability in our cohort and the opportunity to share knowledge and thinking is already sparking ideas for new applications.鈥�
Scott Hill, Chief People Officer at Capita, said: 鈥淲e know the skills needed to succeed in the workplace are undergoing a huge transformation, and we want to work in tandem with our people to ensure they’re equipped to thrive in this new world.
鈥淓nabling access to world-class training in AI is just one of the ways we ensure our teams have the skills and capabilities not only to thrive in their role, but to drive forward their careers.
鈥淲e all take value from learning new skills, and I can’t wait to see the benefits our colleagues will see from this programme.”
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