Keoghs law firm has unveiled the first true听AI insurance听lawyer听for the insurance market.
Built on a blend of state-of-the-art technologies Lauri will initially handle avoidable litigation cases, providing insurers with transformative speed and ease-of-service; handing the power back to handlers and reducing cost in the process.
Lauri听rips up traditional service level expectations, delivering the ability to settle cases back to insurers within seconds of the instructing email being sent.
As听Lauri听communicates directly via email using natural language processing, there is no need for handlers to log into old-fashioned legal portals.
This ensures no change in communication other than the vastly improved speed and efficiency with which an outcome is provided.
This makes听Lauri听the first truly automated AI insurance lawyer launched to the market and听means that insurers do not need to grapple with new technologies or systems; avoiding duplication, re-keying and providing greater efficiency in the way that claims are managed.
Uniquely, rather than utilising separate systems and processes as a 鈥榮tandalone鈥� AI solution,听Lauri interacts with Keoghs鈥� innovative case management system Tracker.
This strategic approach means Lauri鈥檚听abilities can be applied across a range of claim types and services in the future.
Keoghs partner and director of product development听Dene Rowe said: 鈥淭here has been a lot of talk in the industry over the last year or two regarding AI, in particular solutions being discussed that almost hijack the true meaning of artificial intelligence.
鈥淥ur approach is to bring a true game-changer to market, a solution that is fully automated and robotic in nature but importantly delivers a quantum leap in speed, efficiency and cost reduction.
鈥淎dditionally, we did not want to simply bring a DIY-litigation portal based system to market that would create duplication and inefficiencies in our clients鈥� own businesses.
鈥淔or AI to be embraced, there has to be a benefit for our clients, and replicating a human interaction with no extra systems, logins or processes is crucial.
鈥淲ith听Lauri, the claims handler simply communicates through email as they generally would at present with human lawyers.
鈥淎t Keoghs we say听Lauri听is the future, better handled; but this new member of our team shows that the future is already here.鈥�