Wrexham-headquartered outsourced communications business Moneypenny has unveiled an AI-powered voice agent designed to handle everyday customer calls with a human-like tone.
The service builds on a successful beta programme and aims to give businesses greater flexibility in how they manage inbound calls, whether through automation, human support, or both.
The company鈥檚 AI Voice Agent鈥檚 USP is that it allows people to simply speak in natural language.听
The assistant is said to be able to answer routine questions such as opening hours or directions, capture key details, qualify leads and transfer calls seamlessly to either a Moneypenny personal assistant or directly to the client鈥檚 team.
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It is available at all times and can handle multiple calls at once, eliminating long wait times.
The news comes after four US acquisitions and a revelation from chief commercial officer Mark Finlay, who told 老九品茶Cloud that the firm is eyeing up other targets 25 years on from its inception.听
鈥淪ome businesses want to automate straightforward enquiries, while others prefer a fully human or hybrid approach,鈥� said Jesper With-Fogstrup, group CEO at Moneypenny.
鈥淢any want the best of both 鈥� and that鈥檚 exactly what our AI Voice Agent delivers.听
鈥淚t鈥檚 bespoke, it鈥檚 flexible, and it enhances the customer-focused service we鈥檙e known for.鈥�
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