, an Oxfordshire-based business, has just relaunched, with a promise to 鈥榯ake the stress out of customer service鈥�. 听
Founded by Caroline Walton and her team,听TieTa听was previously the customer service arm of one of the UK鈥檚 largest听short term听lenders, helping over 300,000 customers through their loan applications, collections and quality monitoring over an听8 year听period.听
Today,听TieTa听is effectively helping businesses or all sizes as an outsourced customer service centre. With a fully operational team based in Banbury, Oxfordshire, your company鈥檚 customer services can be white labelled, with听TieTa听already working with regulated finance companies, insurance firms and one of the UK鈥檚 largest fit-to-fly businesses.听
鈥淭he customer service proposition is completely seamless,鈥� explains Walton. 鈥淥ur call experts become an extension of your team. Being integrated with your systems, we can support your customer service calls, emails, live chat and social media campaigns – with overflow, out-of-hours and weekend support too.
鈥淚n 2020 when the UK were struck by the pandemic Covid 19,听TieTa听were already ahead of the curve, working from home had been prepared months earlier and so within days of the first national lockdown being announced the听TieTa听team, including all contact centre agents, were already working from home successfully.鈥�听
鈥淐ompanies are stuck on a never-ending treadmill, but with听TieTa, things could be better听迟辞尘辞谤谤辞飞鈥�听
鈥淲ith the pandemic, a lot of companies are on a treadmill and they can鈥檛 jump off. With staff members at home or on furlough, there is a lack of consistency for many businesses and operations are not running as smoothly.
鈥淲ith听TieTa, we have a team of agents ready for you in a week or just a few days. We say that you might be struggling now, but it could be better as soon as tomorrow.
鈥淥ne of our most recent clients is My Health Checked, a company running fit-to-fly, general, test to release and day 2 & 8 covid tests knew that without support they could be overwhelmed with calls, enquiries and bookings and they simply mightn’t cope. They managed to avoid the treadmill by integrating with听TieTa, we are now effectively managing their customer service needs and the company is operating to its best and fullest capacity.鈥�听
When asked why companies should not use a basic telephone answering or concierge service, Walton responded:听鈥淵ou can pay for a concierge service to pick up your phone, but with听TieTa you are getting UK agents who are well trained and highly experienced in regulated financial services, amongst other genres.
鈥淲e want to be a real partner of your business and learn with you too. The insights you get from your customers can be extremely valuable and we want to pass on this feedback and make your business as strong as possible. For the moment though, you can focus on what you do best and let听TieTa听take care of the rest!鈥�听
Partner content